Most exposed by no dependable backup in Sales decisions + customer escalations.
Assign and train a named alternate within 14 days.
#2 Process
Month-end finance close
Most exposed by high business impact in Cash, payroll, vendor payments.
Assign and train a named alternate within 14 days.
#3 Person
Customer support lead
Most exposed by high business impact in Renewals + account history.
Assign and train a named alternate within 14 days.
What to do next
Start with the #1 dependency. Create a backup owner, document the happy path and exception path, then simulate a one-week absence before moving to the next item.